Case ID: CMR158
Solution ID: 3645

Why Information Technology Inspired But Cannot Deliver Knowledge Management Case Solution


Current developments in information technology have inspired many organisations to visualize an alternative way for staff to discuss knowledge and experience. Instead of storing documents in data and talking about personal expertise getting a little circle of co-employees, they could store documents in the common information base and rehearse electronic systems to discuss experience utilizing their whole community, even people scattered all over the world. However, many organisations soon uncover that using knowledge is actually very hard which is more based on community building than information technology. This is not because people are reluctant to make use of information technology, rather because they often times need to share knowledge that's neither apparent nor easy to document, knowledge that requires a person relationship to think about, understand, share, and correctly apply. Ironically, while information technology has inspired the "knowledge revolution," it takes building human cities to know it.

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