Beneath the leadership of Robert F. McDermott, USAA remains transformed in the property and casualty insurance carrier with $200 million in assets inside the late sixties with a $11 billion financial services empire in 1988. The case demonstrates the requirement for obtaining a CEO drive a picture of techniques computer and communications technologies might be used in a organization. Consequently of McDermott's vision and also the strong support for information services planning, USAA has most likely probably the most technologically sophisticated methods inside the insurance business. Describes numerous new system initiatives that are being setup and might be accustomed to discuss the down sides faced by USAA to take advantage of those initiatives to enhance the competitive advantage that it's technological base had given them formerly. Features a mission statement for your Information Services Division.
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