SIG Beverages, a respected supplier of bottling and packaging systems for your beverage industry, has recognized an chance in delivering services due to its product clients. Management's challenge is always to produce a service portfolio to cope with finish users' needs, while balancing the competing initiatives to develop internal service capabilities. During the time of numerous projects to boost spares and repair services, an individual demands a collection-rate maintenance contract beyond SIG's current capabilities. The case particulars, grounded inside the methods from the Italian business unit, create a discussion of installed base overall costs, the advantages that producers have in delivering product-related services, as well as the cultural challenge to instill something attitude in the product-centered organization.
Estimated Submission On |