Case ID: 9B08M050
Solution ID: 24561

Mount Rundle Hotel Banff Case Solution

Case Solution

Something delivery failure inside the Mount Rundle Hotel will get worse in to a full-fledged confrontation between hotel management as well as the customer. The hotel GM possess an inward focus which is more focused on controlling internal company systems and methods than serving customer needs. The delay in responding effectively for the service failure leads to the participation in the Bbb of Alberta, the Banff Lake Louise Tourism Development Board as well as the Banff mayor's office.


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